Page 95 - 2018-19全民健康保險年報

照跨步精進 展望未來
Recent Progresses and Future Outlook
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15 minutes at a nearby district office. This saves their time and expense of having to travel to a more distant regional NHIA service center or service office in an urban area. As of July 2018, the NHIA was cooperating with 20 district offices respectively located in the Hualien-Taitung area’s Guangfu Township, Chenggong Township, Dawu Township and Guanshan Township; New Taipei City’s Jinshan District; Yilan County’s Yilan District and Nan'ao Township; Taoyuan’s Fuxing District; Hsinchu County’s Jianshi Township and Wufeng Township; Miaoli County’s Tai-an Township; Nantou County’s Puli Township and Shuili Township; Changhua County’s Fangyuan Township; Yunlin County’s Huwei Township; Chiayi County’s Alishan Township; Tainan City’s Jiali District; and Pingtung County’s Chunri Township and Chaozhou Township and Checheng Township to provide the public wconvenient on-site card production service.
To simplify NHI card application procedures and shorten waiting times at service locations, the NHIA adopted full-scale paperless operations at the end of 2013. As a result, waiting times have fallen dramatically since the NHIA went paperless and began employing electronic application procedures. Furthermore, to take advantage of the trend towards “e-wallets,” NHIA offices offer different electronic payment options for NHI premiums and new NHI card fees depending on their location. The NHIA began offering credit card payment services during the second half of 2016 to reduce the amount of cash handled at NHIA service counters. This move lessened the risk of receiving counterfeit bills, improved administrative efficiency, and gave customers more payment options without the need to carry cash.
In the future, the NHIA will provide a “Smart Services Platform” to serve as an NHI “omni-
channel” cloud customer service system. The new system will make it possible for the public to obtain health insurance information from the NHIA at any time or place using various means (including landline, mobile phone, smart mobile devices, and computer) through multiple channels, including instant message customer service, video call service, and fax. At the same time, in the event of an emergency, the NHIA can activate inter-regional backup mechanisms to provide the public with timely, comprehensive, convenient, and high-quality services.
Better Self-care with My Health Bank
As part of its ongoing efforts to develop holistic patient-centered care, the NHIA has merged the cloud computing and big data concepts with the convenience of the Internet of Things and its“My Data”database of personal information to get people to live healthier lifestyles. In addition, the NHIA’s “My Health Bank 2.0” system is a cloud tool that enables users to manage their medical records. My Health Bank provides an easy-to- understand graphic presentation of information alongside personal health insurance data filtering and sorting functions, this system allows users to quickly understand their recent doctor visits, treatment history, diagnoses and treatments, and prescriptions. The system can also forecast users’ likelihood of developing liver cancer during the next 10 years and can assess kidney function and risk. Having access to the “My Health Bank 2.0” system is like having a personal health manager at one’s side at all times.
In an era when the prevailing focus of medical care is evolving from treatment of disease to self- care and prevention, the NHIA is working with
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