Page 65 - 2018-19全民健康保險年報

健康科技 服務加值
Health IT and Value-added Services
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The NHIA has also established a full-scale information security management system (ISMS) to ensure the security of medical information throughout the healthcare system. The NHIA’s information unit passed ISO 27001 international information service standard certification in March 2006 and May 2008, and has received domestic and foreign UKAS & TAF information security certification. In 2010, in conjunction with organizational restructuring, the NHIA integrated its ISMS system and certification tasks, and again passed information security certification. After ISO/ IEC 27001 certification was updated, the NHIA completed certification under the new ISO 27001: 2013 standard in 2015. Since then, in line with the spirit of the PDCA (Plan-Do-Check-Act) cycle, NHIA has continued to improve information security and protect the public’s personal information.
In order to strengthen system-wide monitoring of information security and perform continuous monitoring of e-mail and online security, the NHIA established the Security Operation Center (SOC) in April 2014.
A Multiple Authentication Online Insurance Registration Platform
To realize e-government, the NHIA established a multiple authentication online insurance platform for insurance registration units to file enrolment data online when updating its online operating system in January 2006. Then, in October 2014, the NHIA added an online insurance services section to its website to ensure a better service environment and provide more diversified service. As of the end of January 2018, 197,000 insurance registration units (chiefly employers) had used this section, and had reported approximately 1.42 million data updates online each month, which accounted for more than
77% of all reported updates. The platform makes it easy for employers and individuals to use the Internet to apply or query information, and check on the status of their premium payments. Convenient and fast, this platform saves users the cost of filling out and transmitting forms, and the fact that users must first undergo electronic verification of their identities ensures a high level of security.
Diversified Premium Payment Channels
Responding to the changing times, the NHIA provides the public with a convenient choice of NHI premium payment channels, including payment via financial institution, convenience stores, mobile devices, and service counters at NHIA divisions. Alternatively, members of the public can opt for even more convenient bank account transfers, or ATM, online, or credit card payments. As a result, the public can pay NHI premiums via a variety of nearby or convenient locations and methods.
The NHIA began offering multiple payment channels since January 2007. Premium payment data from January 1 to June 30, 2018 revealed that service counter payments at financial institutions (40%), account transfers by financial institutions (29%), and convenience store payments (30%) are the most popular payment methods. In addition, some individuals choose to make payments via ATMs or online. The NHIA is committed to providing the public with the widest possible variety of convenient premium payment methods, which meets the policy goals of simplifying government services and making life easier for the public.
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